Privacy Policy

This Privacy Policy explains how Jet's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at jetspizza-meals.click, place an order, interact with our online services, or otherwise engage with us. Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable consumer protection regulations.

1. About Us

Jet's Pizza operates a food ordering and delivery service through its website. Our contact details for all privacy-related inquiries are as follows:

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at the email address provided above.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our website at jetspizza-meals.click
• Registered account holders who place orders or engage with our platform
• Individuals who subscribe to our marketing communications, newsletters, or promotional offers
• Users who interact with our customer service teams via email, phone, or other digital channels
• Any person whose personal information we process in connection with our food service business

This Privacy Policy does not apply to the practices of third-party websites, apps, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect several categories of personal information, depending on how you interact with our website and services. Below is a detailed breakdown of the types of data we collect:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal identification details:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Date of birth (when required for age verification purposes)
• Account username and password (stored in encrypted form)

3.2 Payment and Transaction Information

To process your food orders and payments, we collect:

• Credit card, debit card, or other payment method details (processed through secure third-party payment processors; we do not store full card numbers on our servers)
• Billing information associated with your payment method
• Order history, including items ordered, prices paid, and order dates
• Refund and chargeback records

3.3 Usage and Behavioral Data

When you browse our website, we automatically collect certain technical and behavioral information, including:

• Pages visited, time spent on each page, and navigation paths
• Search terms entered on our website
• Clicks, scrolls, and other on-site interaction data
• Referring URLs and exit pages
• Cart abandonment data
• Frequency and recency of visits

3.4 Device and Technical Information

We collect device-level and technical information to ensure our website functions properly and to improve user experience:

• IP address
• Browser type and version
• Operating system and device type (desktop, tablet, mobile)
• Screen resolution and display settings
• Internet service provider (ISP)
• Time zone and language settings
• Unique device identifiers

3.5 Location Data

With your permission or as necessary to provide delivery services, we may collect:

• Precise GPS location (if you enable location services on your device)
• Approximate geographic location derived from your IP address
• Delivery address information you provide manually

3.6 Communications and Customer Service Data

When you contact our customer service team or communicate with us, we may collect:

• The content of your emails, messages, or chat conversations
• Records of complaints and resolutions
• Feedback and survey responses
• Call recordings (where permitted by law and disclosed at the time of the call)

3.7 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior. Please see Section 10 of this policy for detailed information about our cookie practices.

3.8 Information You Provide Voluntarily

You may also provide us with additional information voluntarily, such as:

• Dietary preferences or food allergy information
• Promotional codes or referral information
• Social media profile information (if you connect a social account to our platform)
• Reviews, ratings, and testimonials submitted through our website

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery logistics and communicating estimated delivery times
• Managing your account and providing access to order history
• Processing payments and issuing receipts and invoices
• Handling refunds, returns, and disputes

4.2 Customer Communications

• Sending order confirmations, updates, and delivery notifications via email or SMS
• Responding to your customer service inquiries and support requests
• Notifying you of changes to our services, policies, or terms
• Sending safety, security, or fraud-related alerts

4.3 Marketing and Promotional Activities

• Sending promotional offers, discounts, and newsletters — only with your consent or as otherwise permitted by law
• Personalizing marketing messages based on your preferences and order history
• Retargeting advertising across third-party platforms
• Conducting loyalty programs and reward campaigns

4.4 Analytics and Service Improvement

• Analyzing usage patterns to improve website functionality and user experience
• Conducting A/B testing and performance optimization
• Generating aggregate, anonymized reports and business intelligence
• Identifying and resolving technical errors or bugs

4.5 Legal Compliance and Security

• Complying with applicable federal and state laws and regulations
• Detecting, preventing, and investigating fraudulent activity, unauthorized access, or other illegal conduct
• Enforcing our Terms of Service and other agreements
• Responding to lawful requests from government authorities or courts
• Protecting the rights, property, and safety of Jet's Pizza, our users, and the public

4.6 Business Operations

• Managing internal business operations, including accounting and auditing
• Conducting due diligence in the event of a merger, acquisition, or sale of assets
• Training and quality assurance for customer service staff

5. Legal Bases for Processing (Applicable Under U.S. Law)

While the United States does not have a single comprehensive federal privacy law equivalent to the GDPR, we process your data in accordance with the following recognized legal frameworks and consumer protection principles:

• Contractual Necessity: Processing required to fulfill your orders and deliver our food services to you.
• Legitimate Business Interests: Processing for fraud prevention, analytics, and service improvement that does not override your rights.
• Consent: Marketing communications and non-essential cookies, where your consent is sought and freely given.
• Legal Obligation: Compliance with applicable federal and state laws, including tax obligations, food safety regulations, and law enforcement requests.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

6.1 Service Providers and Business Partners

We engage third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to protect your data and use it only for the specific services they provide on our behalf. Categories of service providers include:

• Payment processors: For secure transaction processing (e.g., Stripe, Square, PayPal)
• Delivery logistics partners: For coordinating and executing food delivery
• Cloud hosting providers: For storing data securely in cloud environments
• Email and SMS marketing platforms: For sending communications with your consent
• Analytics providers: Such as Google Analytics for website performance tracking
• Customer service platforms: For managing support tickets and communications
• Fraud prevention and security providers: For detecting and preventing unauthorized activity

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request
• Enforce our Terms of Service or protect the rights of Jet's Pizza
• Prevent fraud, cybercrime, or other illegal activities
• Protect the safety or security of our users or the general public

6.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, bankruptcy, reorganization, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

6.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, industry reporting, or marketing purposes. This data is not considered personal information under applicable law.

7. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights include:

7.1 Right to Know

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you in the past 12 months, the categories of sources from which the information was collected, the business purposes for which we collected it, and the categories of third parties with whom we share it.

7.2 Right to Delete

You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law (such as information needed to complete a transaction or comply with a legal obligation).

7.3 Right to Correct

Under the CPRA, you have the right to request that we correct inaccurate personal information we hold about you.

7.4 Right to Opt-Out of Sale or Sharing

We do not sell your personal information. However, to the extent that any data sharing constitutes a "sale" or "sharing" under the CCPA/CPRA, you have the right to opt out. You may submit your opt-out request by contacting us at [email protected].

7.5 Right to Limit Use of Sensitive Personal Information

If we collect sensitive personal information (such as precise geolocation or financial data), you have the right to limit its use to purposes necessary for providing our services.

7.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you a different price, or provide a different quality of service because you exercised your privacy rights.

7.7 How to Submit a Rights Request

To exercise your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to verifiable requests within 45 days of receipt. If we require additional time (up to 90 days total), we will notify you of the extension in writing.

8. Your General Privacy Rights (All Users)

Regardless of your state of residence, we respect your right to control your personal data. All users of our website may exercise the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we update or correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Portability: Request that we provide your personal data in a machine-readable, portable format.
• Withdraw Consent: Withdraw consent for marketing communications or non-essential data processing at any time.
• Opt-Out of Marketing: Unsubscribe from promotional emails and SMS messages at any time.

To exercise any of these rights, please contact us at: [email protected]

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

When personal information is no longer required, we securely delete, destroy, or anonymize it in accordance with industry best practices and applicable regulations.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies such as web beacons, pixels, and local storage to enhance your experience, analyze traffic, and deliver targeted advertising.

10.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (e.g., maintaining your shopping cart and login session). These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
• Functional Cookies: Remember your preferences and settings to improve your experience on return visits.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across the web.

10.2 Your Cookie Choices

You can manage or disable non-essential cookies through your browser settings or through our cookie consent banner displayed when you first visit our website. Please note that disabling certain cookies may affect the functionality of our website.

For detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy, available on our website at jetspizza-meals.click.

11. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, loss, or destruction.

11.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard SSL/TLS protocols (HTTPS).
• Secure Payment Processing: Payment information is handled through PCI-DSS compliant third-party payment processors. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions, on a need-to-know basis.
• Password Security: User account passwords are stored using secure, one-way hashing algorithms.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and remediate potential risks.
• Employee Training: Our staff receive regular training on data protection best practices and security protocols.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a security incident as required by applicable law.

12. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

We do not knowingly allow individuals under 18 to create accounts or place orders on our platform. By using our website, you represent and warrant that you are at least 18 years of age.

13. International Data Transfers

Jet's Pizza is based in the United States, and your personal information is primarily collected, stored, and processed in the United States. However, some of our third-party service providers may operate internationally, which means your data could be transferred to, stored in, or processed in countries outside of the United States.

When transferring personal data internationally, we take steps to ensure that appropriate safeguards are in place, including:

• Entering into data processing agreements with service providers that incorporate appropriate contractual clauses
• Verifying that international service providers maintain adequate data protection standards
• Limiting international transfers to countries that provide an adequate level of data protection

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and potentially other countries as described in this policy.

14. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or external services. These third-party sites have their own privacy policies, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit through links on our platform.

We are not responsible for the content, security, or privacy practices of external websites, including payment processor portals, social media platforms, or delivery partner apps. Your interactions with these third-party services are governed by their respective privacy policies and terms of service.

15. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, our website does not respond to DNT signals, as there is no universally accepted standard for how websites should respond to these signals. We continue to monitor regulatory developments in this area and will update our practices accordingly.

You can manage your tracking preferences through our cookie consent tool and through your browser's privacy settings.

16. Marketing Communications and Opt-Out

With your consent or as otherwise permitted by applicable law, we may send you promotional emails, SMS messages, push notifications, or other marketing communications about our food specials, discounts, new menu items, loyalty rewards, and other offers.

16.1 How to Opt Out

• Email: Click the "Unsubscribe" link at the bottom of any marketing email we send you.
• SMS: Reply "STOP" to any promotional text message to opt out of SMS marketing.
• Email Request: Send an opt-out request to [email protected]
• Account Settings: Update your communication preferences in your account settings on our website.

Please note that even if you opt out of marketing communications, we may still send you transactional and service-related communications, such as order confirmations, receipts, and important account notices.

17. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concern.

17.1 Contact Us Directly

Please send your privacy complaint or concern to:

• Email: [email protected]
• Subject Line: "Privacy Complaint"

We will acknowledge your complaint within 5 business days and endeavor to resolve it within 30 days of receipt.

17.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response or believe we are processing your personal data unlawfully, you have the right to file a complaint with the relevant data protection or consumer protection authority.

For California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: 2101 Arena Blvd, Sacramento, CA 95834

For All U.S. Consumers: You may file a complaint with the Federal Trade Commission (FTC):

• Website: ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

18. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website with a new "Last Updated" date
• Send you an email notification (if we hold your email address) prior to the changes taking effect
• Display a prominent notice on our homepage for a reasonable period following the update

Your continued use of our website after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of our website and contact us to request deletion of your personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our privacy team:

This Privacy Policy was last reviewed and updated on June 12, 2026. It is effective as of the date stated above and supersedes all prior versions of Jet's Pizza's Privacy Policy.